The Challenge
What was breaking
The NGO produces extensive educational lectures — one to two hours each — covering complex topics across multiple subjects. Their audience needs these lectures transformed into structured, comprehensive, shareable notes: formatted in a specific way, written in a consistent voice, organized into sections and subsections, with key concepts highlighted and examples extracted. Every note must meet a quality bar that makes them useful as standalone study materials.
Doing this manually was a heroic effort. Each one-to-two hour lecture required 10-16 hours of human work — listening, transcribing, structuring, writing, editing, formatting. The team of note-writers was dedicated and skilled, but the process did not scale. A backlog of unreviewed lectures grew. New content was being produced faster than it could be processed. The cost per lesson in human labor was $50-80, and at the volume they needed, the budget simply was not there.
The obvious solution — throw AI at the problem — would not work directly. The notes required a very specific format, structure, and tonality unique to the organization. A generic AI prompt would produce generic output. The rules included context-dependent judgments that a simple prompt could not handle. The domain complexity demanded that we understand the problem deeply before automating anything.